[{"data":1,"prerenderedAt":1039},["ShallowReactive",2],{"navigation_docs_en":3,"-en-klstr-ctrl-troubleshooting-devices-not-discovered":353,"-en-klstr-ctrl-troubleshooting-devices-not-discovered-surround":1036},[4,14],{"title":5,"icon":6,"path":7,"stem":8,"children":9,"page":13},"Welcome","i-lucide-sparkles","\u002Fen\u002Fwelcome","en\u002F1.welcome",[10],{"title":5,"path":11,"stem":12},"\u002Fen\u002Fwelcome\u002Foverview","en\u002F1.welcome\u002F1.overview",false,{"title":15,"icon":16,"path":17,"stem":18,"children":19,"page":13},"KLSTR.ctrl","i-lucide-monitor-cog","\u002Fen\u002Fklstr-ctrl","en\u002F2.klstr-ctrl",[20,25,46,259,308,338],{"title":21,"path":22,"stem":23,"icon":24},"Overview","\u002Fen\u002Fklstr-ctrl\u002Foverview","en\u002F2.klstr-ctrl\u002F0.overview","i-lucide-info",{"title":26,"icon":27,"path":28,"stem":29,"children":30,"page":13},"Getting 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KLSTR.nano","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Fconfigure-a-klstr-nano","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F02.configure-a-klstr-nano","i-lucide-settings-2",{"title":126,"path":127,"stem":128,"icon":75},"IPv6 zeroconf networking","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Fipv6-zeroconf-networking","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F03.ipv6-zeroconf-networking",{"title":130,"path":131,"stem":132,"icon":133},"Reboot or factory-reset a KLSTR.one","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Freboot-or-factory-reset-a-klstr-one","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F05.reboot-or-factory-reset-a-klstr-one","i-lucide-power",{"title":135,"path":136,"stem":137,"icon":138},"Assign Fixture IDs","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Fassign-fixture-ids","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F06.assign-fixture-ids","i-lucide-list-ordered",{"title":140,"path":141,"stem":142,"icon":143},"Patch fixtures","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Fpatch-fixtures","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F07.patch-fixtures","i-lucide-cable",{"title":145,"path":146,"stem":147,"icon":148},"Auto-assign DMX addresses","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Fauto-assign-dmx-addresses","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F08.auto-assign-dmx-addresses","i-lucide-wand-sparkles",{"title":150,"path":151,"stem":152,"icon":153},"Bulk-configure KLSTR.one devices","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Fbulk-configure-klstr-one-devices","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F09.bulk-configure-klstr-one-devices","i-lucide-layers",{"title":155,"path":156,"stem":157,"icon":158},"Bulk-configure RDM devices","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Fbulk-configure-rdm-devices","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F10.bulk-configure-rdm-devices","i-lucide-layers-3",{"title":160,"path":161,"stem":162,"icon":163},"Reset devices to defaults","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fconfiguration\u002Freset-devices-to-defaults","en\u002F2.klstr-ctrl\u002F2.how-to\u002F3.configuration\u002F11.reset-devices-to-defaults","i-lucide-rotate-ccw",{"title":165,"icon":166,"path":167,"stem":168,"children":169,"page":13},"Firmware and updates","i-lucide-hard-drive-download","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Ffirmware","en\u002F2.klstr-ctrl\u002F2.how-to\u002F4.firmware",[170,175,180,184,188,192],{"title":171,"path":172,"stem":173,"icon":174},"Update KLSTR.one firmware","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Ffirmware\u002Fupdate-klstr-one-firmware","en\u002F2.klstr-ctrl\u002F2.how-to\u002F4.firmware\u002F1.update-klstr-one-firmware","i-lucide-circuit-board",{"title":176,"path":177,"stem":178,"icon":179},"Update KLSTR.nano firmware","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Ffirmware\u002Fupdate-klstr-nano-firmware","en\u002F2.klstr-ctrl\u002F2.how-to\u002F4.firmware\u002F3.update-klstr-nano-firmware","i-lucide-cpu",{"title":181,"path":182,"stem":183,"icon":179},"Update a KLSTR.nano through a KLSTR.one fixture","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Ffirmware\u002Fupdate-klstr-nano-through-klstr-one","en\u002F2.klstr-ctrl\u002F2.how-to\u002F4.firmware\u002F4.update-klstr-nano-through-klstr-one",{"title":185,"path":186,"stem":187,"icon":143},"Use KLSTR.nano LAN upgrade mode","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Ffirmware\u002Fuse-klstr-nano-lan-upgrade-mode","en\u002F2.klstr-ctrl\u002F2.how-to\u002F4.firmware\u002F5.use-klstr-nano-lan-upgrade-mode",{"title":189,"path":190,"stem":191,"icon":166},"Manage the firmware cache","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Ffirmware\u002Fmanage-the-firmware-cache","en\u002F2.klstr-ctrl\u002F2.how-to\u002F4.firmware\u002F6.manage-the-firmware-cache",{"title":193,"path":194,"stem":195,"icon":196},"Update KLSTR.ctrl","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Ffirmware\u002Fupdate-klstr-ctrl","en\u002F2.klstr-ctrl\u002F2.how-to\u002F4.firmware\u002F7.update-klstr-ctrl","i-lucide-refresh-cw",{"title":198,"icon":199,"path":200,"stem":201,"children":202,"page":13},"Monitoring","i-lucide-activity","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fmonitoring","en\u002F2.klstr-ctrl\u002F2.how-to\u002F5.monitoring",[203,208,213],{"title":204,"path":205,"stem":206,"icon":207},"Monitor sensors","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fmonitoring\u002Fmonitor-sensors","en\u002F2.klstr-ctrl\u002F2.how-to\u002F5.monitoring\u002F1.monitor-sensors","i-lucide-gauge",{"title":209,"path":210,"stem":211,"icon":212},"Set sensor tolerances and roles","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fmonitoring\u002Fset-sensor-tolerances-and-roles","en\u002F2.klstr-ctrl\u002F2.how-to\u002F5.monitoring\u002F2.set-sensor-tolerances-and-roles","i-lucide-sliders-vertical",{"title":214,"path":215,"stem":216,"icon":217},"Read eDMX statistics","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fmonitoring\u002Fread-edmx-statistics","en\u002F2.klstr-ctrl\u002F2.how-to\u002F5.monitoring\u002F3.read-edmx-statistics","i-lucide-chart-no-axes-column",{"title":219,"icon":220,"path":221,"stem":222,"children":223,"page":13},"MVR and Stage View","i-lucide-box","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fmvr-stage","en\u002F2.klstr-ctrl\u002F2.how-to\u002F6.mvr-stage",[224,229,234],{"title":225,"path":226,"stem":227,"icon":228},"Import an MVR file","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fmvr-stage\u002Fimport-an-mvr-file","en\u002F2.klstr-ctrl\u002F2.how-to\u002F6.mvr-stage\u002F1.import-an-mvr-file","i-lucide-file-input",{"title":230,"path":231,"stem":232,"icon":233},"Export an MVR file","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fmvr-stage\u002Fexport-an-mvr-file","en\u002F2.klstr-ctrl\u002F2.how-to\u002F6.mvr-stage\u002F2.export-an-mvr-file","i-lucide-file-output",{"title":235,"path":236,"stem":237,"icon":220},"Position fixtures in Stage View","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fmvr-stage\u002Fposition-fixtures-in-stage-view","en\u002F2.klstr-ctrl\u002F2.how-to\u002F6.mvr-stage\u002F3.position-fixtures-in-stage-view",{"title":239,"icon":240,"path":241,"stem":242,"children":243,"page":13},"Diagnostics","i-lucide-stethoscope","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fdiagnostics","en\u002F2.klstr-ctrl\u002F2.how-to\u002F7.diagnostics",[244,249,254],{"title":245,"path":246,"stem":247,"icon":248},"Read the log","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fdiagnostics\u002Fread-the-log","en\u002F2.klstr-ctrl\u002F2.how-to\u002F7.diagnostics\u002F1.read-the-log","i-lucide-scroll-text",{"title":250,"path":251,"stem":252,"icon":253},"Run a health check","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fdiagnostics\u002Frun-a-health-check","en\u002F2.klstr-ctrl\u002F2.how-to\u002F7.diagnostics\u002F2.run-a-health-check","i-lucide-heart-pulse",{"title":255,"path":256,"stem":257,"icon":258},"Report a problem","\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fdiagnostics\u002Freport-a-problem","en\u002F2.klstr-ctrl\u002F2.how-to\u002F7.diagnostics\u002F3.report-a-problem","i-lucide-message-square-warning",{"title":260,"icon":261,"path":262,"stem":263,"children":264,"page":13},"Reference","i-lucide-book-open","\u002Fen\u002Fklstr-ctrl\u002Freference","en\u002F2.klstr-ctrl\u002F3.reference",[265,270,275,280,285,289,294,298,303],{"title":266,"path":267,"stem":268,"icon":269},"User interface","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fuser-interface","en\u002F2.klstr-ctrl\u002F3.reference\u002F1.user-interface","i-lucide-layout-dashboard",{"title":271,"path":272,"stem":273,"icon":274},"Menus","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fmenus","en\u002F2.klstr-ctrl\u002F3.reference\u002F2.menus","i-lucide-menu",{"title":276,"path":277,"stem":278,"icon":279},"Keyboard shortcuts","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fkeyboard-shortcuts","en\u002F2.klstr-ctrl\u002F3.reference\u002F3.keyboard-shortcuts","i-lucide-keyboard",{"title":281,"path":282,"stem":283,"icon":284},"Settings: View","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fsettings-view","en\u002F2.klstr-ctrl\u002F3.reference\u002F4.settings-view","i-lucide-eye",{"title":286,"path":287,"stem":288,"icon":75},"Settings: Network","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fsettings-network","en\u002F2.klstr-ctrl\u002F3.reference\u002F5.settings-network",{"title":290,"path":291,"stem":292,"icon":293},"Settings: RDM","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fsettings-rdm","en\u002F2.klstr-ctrl\u002F3.reference\u002F6.settings-rdm","i-lucide-radio-tower",{"title":295,"path":296,"stem":297,"icon":196},"Settings: Updates","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fsettings-updates","en\u002F2.klstr-ctrl\u002F3.reference\u002F7.settings-updates",{"title":299,"path":300,"stem":301,"icon":302},"Settings: Display","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fsettings-display","en\u002F2.klstr-ctrl\u002F3.reference\u002F8.settings-display","i-lucide-layout-template",{"title":304,"path":305,"stem":306,"icon":307},"Glossary","\u002Fen\u002Fklstr-ctrl\u002Freference\u002Fglossary","en\u002F2.klstr-ctrl\u002F3.reference\u002F9.glossary","i-lucide-book-a",{"title":309,"icon":310,"path":311,"stem":312,"children":313,"page":13},"Troubleshooting","i-lucide-life-buoy","\u002Fen\u002Fklstr-ctrl\u002Ftroubleshooting","en\u002F2.klstr-ctrl\u002F4.troubleshooting",[314,319,324,329,334],{"title":315,"path":316,"stem":317,"icon":318},"Devices are not discovered","\u002Fen\u002Fklstr-ctrl\u002Ftroubleshooting\u002Fdevices-not-discovered","en\u002F2.klstr-ctrl\u002F4.troubleshooting\u002F1.devices-not-discovered","i-lucide-search-x",{"title":320,"path":321,"stem":322,"icon":323},"macOS blocks local network access","\u002Fen\u002Fklstr-ctrl\u002Ftroubleshooting\u002Fmacos-local-network-access","en\u002F2.klstr-ctrl\u002F4.troubleshooting\u002F2.macos-local-network-access","i-lucide-shield-alert",{"title":325,"path":326,"stem":327,"icon":328},"The topology view looks wrong","\u002Fen\u002Fklstr-ctrl\u002Ftroubleshooting\u002Ftopology-view-looks-wrong","en\u002F2.klstr-ctrl\u002F4.troubleshooting\u002F3.topology-view-looks-wrong","i-lucide-git-fork",{"title":330,"path":331,"stem":332,"icon":333},"RDM data or sensors are missing","\u002Fen\u002Fklstr-ctrl\u002Ftroubleshooting\u002Frdm-data-or-sensors-missing","en\u002F2.klstr-ctrl\u002F4.troubleshooting\u002F4.rdm-data-or-sensors-missing","i-lucide-file-question",{"title":335,"path":336,"stem":337,"icon":179},"KLSTR.nano firmware problems","\u002Fen\u002Fklstr-ctrl\u002Ftroubleshooting\u002Fklstr-nano-firmware-problems","en\u002F2.klstr-ctrl\u002F4.troubleshooting\u002F5.klstr-nano-firmware-problems",{"title":339,"icon":340,"path":341,"stem":342,"children":343,"page":13},"Annex","i-lucide-paperclip","\u002Fen\u002Fklstr-ctrl\u002Fannex","en\u002F2.klstr-ctrl\u002F5.annex",[344,349],{"title":345,"path":346,"stem":347,"icon":348},"Lock a device with a PIN","\u002Fen\u002Fklstr-ctrl\u002Fannex\u002Flock-a-device-with-a-pin","en\u002F2.klstr-ctrl\u002F5.annex\u002F1.lock-a-device-with-a-pin","i-lucide-lock",{"title":350,"path":351,"stem":352,"icon":75},"Change RDM IP settings","\u002Fen\u002Fklstr-ctrl\u002Fannex\u002Fchange-rdm-ip-settings","en\u002F2.klstr-ctrl\u002F5.annex\u002F2.change-rdm-ip-settings",{"id":354,"title":315,"basedOn":355,"body":360,"description":1019,"extension":1020,"links":1021,"meta":1022,"navigation":1023,"path":316,"seo":1024,"sources":1025,"stem":317,"verified":1034,"__hash__":1035},"docs_en\u002Fen\u002F2.klstr-ctrl\u002F4.troubleshooting\u002F1.devices-not-discovered.md",[356],{"product":357,"version":358,"commit":359},"klstr-ctrl","1.2.0","a0df90902",{"type":361,"value":362,"toc":1009},"minimark",[363,384,395,400,448,452,468,566,569,573,576,716,753,757,876,886,890,893,972,975,979],[364,365,366,367,371,372,375,376,379,380,383],"p",{},"KLSTR.ctrl finds devices in three different ways, and each one fails for its own reasons.\n",[368,369,370],"strong",{},"KLSTR.one"," fixtures announce themselves on the KLSTR.one interface over IPv6. ",[368,373,374],{},"Art-Net\nnodes"," answer the ArtPoll that KLSTR.ctrl sends on the Art-Net interface over IPv4. ",[368,377,378],{},"RDM\nfixtures"," and ",[368,381,382],{},"KLSTR.nano"," modules appear only after RDM discovery has run on a node's DMX\nports. Start with the section that matches what is missing.",[385,386,387,388,391,392,394],"note",{},"The basics (choosing the interface, switching IPv6 on, the status dot in the header) are on\n",[389,390,42],"a",{"href":43},".\nHow discovery works is on\n",[389,393,64],{"href":65},". This page\ncovers what to do when that isn't enough.",[396,397,399],"h2",{"id":398},"first-checks","First checks",[401,402,403,416,426,442],"ul",{},[404,405,406,409,410,412,413,415],"li",{},[368,407,408],{},"The right interface."," Hover over ",[368,411,370],{}," or ",[368,414,382],{}," in the header to see\nwhich interface KLSTR.ctrl listens on. A red dot means no interface is selected, an orange\ndot means the link is down. With a remembered interface, KLSTR.ctrl reconnects to the\ninterface from last time, which may not be the one your lighting network is on today.",[404,417,418,421,422,425],{},[368,419,420],{},"Demo mode off."," In demo mode, KLSTR.ctrl shows demo devices only. Select a real\ninterface instead of ",[368,423,424],{},"DEMO",".",[404,427,428,431,432,435,436,439,440,425],{},[368,429,430],{},"macOS permission."," If a ",[368,433,434],{},"Local network access is blocked"," message appears, or the\nHealth Check tab shows ",[368,437,438],{},"system › localNetwork › denied",", the computer blocks KLSTR.ctrl.\nSee ",[389,441,320],{"href":321},[404,443,444,447],{},[368,445,446],{},"A wired connection."," Use a cable rather than Wi-Fi for the lighting network. Many Wi-Fi\nnetworks drop or delay multicast and broadcast traffic.",[396,449,451],{"id":450},"klstrone-fixtures-dont-appear","KLSTR.one fixtures don't appear",[364,453,454,455,459,460,463,464,467],{},"A KLSTR.one fixture sends a short announcement (a heartbeat) twice a second to the multicast\ngroup ",[456,457,458],"code",{},"ff12::c8:c8",", UDP port ",[456,461,462],{},"40000",", from its IPv6 link-local address (",[456,465,466],{},"fe80::…",").\nKLSTR.ctrl listens for it on the selected KLSTR.one interface. A fixture that has been silent\nfor about 10 seconds is shown offline.",[469,470,471,487],"table",{},[472,473,474],"thead",{},[475,476,477,481,484],"tr",{},[478,479,480],"th",{},"What you see",[478,482,483],{},"Likely cause",[478,485,486],{},"What to do",[488,489,490,511,522,533,544,555],"tbody",{},[475,491,492,499,502],{},[493,494,495,496],"td",{},"Your interface is greyed out under ",[368,497,498],{},"No IPv6 link-local address",[493,500,501],{},"IPv6 is off on that interface",[493,503,504,505,508,509],{},"Click ",[368,506,507],{},"Enable IPv6 on all interfaces"," in the interface dialog, or switch IPv6 to automatic in the operating system's network settings. See ",[389,510,42],{"href":43},[475,512,513,516,519],{},[493,514,515],{},"The dot is green, but no KLSTR.one fixture appears",[493,517,518],{},"The fixtures are on another network segment than the selected interface",[493,520,521],{},"Link-local multicast doesn't pass routers. The computer must be on the same Ethernet segment (the same switch network and VLAN) as the fixtures. Select the interface that is",[475,523,524,527,530],{},[493,525,526],{},"The fixtures are on a tagged VLAN",[493,528,529],{},"The physical interface only carries untagged traffic",[493,531,532],{},"Create a VLAN interface for the lighting VLAN in the operating system, or patch the computer into an access port of that VLAN. Then select that interface in KLSTR.ctrl",[475,534,535,538,541],{},[493,536,537],{},"Fixtures appear, then all go offline at once",[493,539,540],{},"The cable was unplugged, the link flapped, or the computer slept",[493,542,543],{},"KLSTR.ctrl rebuilds its connection by itself once packets flow again. If they stay offline, select the interface again",[475,545,546,549,552],{},[493,547,548],{},"A fixture you just connected never appears",[493,550,551],{},"It is still starting up, or its own network port is not linked",[493,553,554],{},"Wait for it to finish booting, then check its cable and the switch port",[475,556,557,560,563],{},[493,558,559],{},"Only some fixtures appear",[493,561,562],{},"The switch filters IPv6 multicast (MLD snooping without a querier), or the fixtures sit behind another switch that drops it",[493,564,565],{},"Allow IPv6 multicast between the ports, or switch on an MLD querier on the switch",[364,567,568],{},"The IPv4 address of the KLSTR.one interface doesn't matter for finding KLSTR.one fixtures.\nThey are found and reached over IPv6 link-local only.",[396,570,572],{"id":571},"art-net-nodes-dont-appear","Art-Net nodes don't appear",[364,574,575],{},"KLSTR.ctrl sends an ArtPoll every 2.5 seconds to the broadcast address of the Art-Net\ninterface's IPv4 subnet, and lists every node that replies.",[469,577,578,588],{},[472,579,580],{},[475,581,582,584,586],{},[478,583,480],{},[478,585,483],{},[478,587,486],{},[488,589,590,608,632,650,679,693],{},[475,591,592,595,605],{},[493,593,594],{},"No node appears",[493,596,597,598,601,602],{},"The Art-Net interface's IPv4 address is in another subnet than the nodes, for example ",[456,599,600],{},"192.168.1.10\u002F24"," against nodes in ",[456,603,604],{},"2.x.x.x",[493,606,607],{},"Give the interface an address in the nodes' subnet, then select the Art-Net interface again",[475,609,610,617,623],{},[493,611,612,613,616],{},"No node appears, and ",[368,614,615],{},"Discover Art-Net"," is in the bottom toolbar",[493,618,619,622],{},[368,620,621],{},"Manual ArtPoll"," is on, so KLSTR.ctrl polls only when you ask",[493,624,625,626,628,629,631],{},"Press and hold ",[368,627,615],{},", or switch ",[368,630,621],{}," off in the Art-Net interface dialog",[475,633,634,637,640],{},[493,635,636],{},"One node with an unknown or wrong IP address is missing",[493,638,639],{},"It is outside the interface's subnet",[493,641,642,643,646,647,649],{},"Tick ",[368,644,645],{},"Limited BC"," in the Art-Net interface dialog to find it, give it a proper address in its own settings, then switch ",[368,648,645],{}," off again",[475,651,652,655,670],{},[493,653,654],{},"A factory-fresh Showtec NET-2\u002F3 node never appears, although its address is in your range",[493,656,657,658,661,662,665,666,669],{},"Until its settings have been saved once, this node answers only an ArtPoll sent straight to it, to ",[456,659,660],{},"255.255.255.255",", or to the broadcast address of its own subnet mask. With another mask on your interface (for example a ",[456,663,664],{},"\u002F16"," against the node's ",[456,667,668],{},"\u002F8","), it ignores the poll",[493,671,642,672,674,675,678],{},[368,673,645],{},", or open the node's web interface and save its settings once (",[368,676,677],{},"Apply","). After that it answers normal polls for good, also after a power cycle",[475,680,681,684,687],{},[493,682,683],{},"The node appears, then goes offline after about 15 seconds",[493,685,686],{},"Its replies stop reaching KLSTR.ctrl",[493,688,689,690,692],{},"Check the firewall (below) and the cable. With ",[368,691,621],{}," on, a node is only rechecked when you poll",[475,694,695,698,701],{},[493,696,697],{},"An ELC (dmXLAN) node appears, but RDM to it fails",[493,699,700],{},"ELC-Net is blocked, or the node needs plain Art-Net RDM",[493,702,703,704,707,708,711,712,715],{},"Allow UDP port ",[456,705,706],{},"6517",". If that doesn't help, switch off ",[368,709,710],{},"Use ELC-Net for ELC nodes"," in ",[368,713,714],{},"User settings › NETWORK"," on advice from KLSTR support",[364,717,718,719,721,722,725,726,730,733,734,737,738,733,741,743,745,746,379,748,750,751,425],{},"A change you make in ",[368,720,714],{}," applies only when you select the Art-Net\ninterface again with ",[368,723,724],{},"KLSTR.nano › Select Art-Net interface"," (press ",[727,728],"kbd",{"value":729},"Cmd",[727,731],{"value":732},"Shift"," ",[727,735],{"value":736},"A"," on macOS, ",[727,739],{"value":740},"Ctrl",[727,742],{"value":732},[727,744],{"value":736}," on Windows). The ",[368,747,645],{},[368,749,621],{}," checkboxes in the\ninterface dialog itself apply straight away. See\n",[389,752,286],{"href":287},[396,754,756],{"id":755},"fixtures-behind-an-art-net-node-dont-appear","Fixtures behind an Art-Net node don't appear",[469,758,759,769],{},[472,760,761],{},[475,762,763,765,767],{},[478,764,480],{},[478,766,483],{},[478,768,486],{},[488,770,771,789,800,819,830,852,863],{},[475,772,773,776,779],{},[493,774,775],{},"The node is there, but no fixture",[493,777,778],{},"RDM discovery hasn't run on its ports yet",[493,780,781,782,785,786],{},"Choose ",[368,783,784],{},"KLSTR.nano › RDM › Discover",", or click the discovery icon in the node's box. See ",[389,787,64],{"href":788},"\u002Fen\u002Fklstr-ctrl\u002Fhow-to\u002Fsetup\u002Fdiscover-devices#run-rdm-discovery-behind-art-net-nodes",[475,790,791,794,797],{},[493,792,793],{},"A warning sign in the node's box, and discovery finds nothing",[493,795,796],{},"RDM is switched off on the node",[493,798,799],{},"Click the warning sign to switch RDM on, where the node supports it, or switch it on in the node's own settings",[475,801,802,805,816],{},[493,803,804],{},"Discovery finds nothing on a port",[493,806,807,808,811,812,815],{},"The port is input-only, the node is ",[389,809,810],{"href":101},"disabled",", or ",[368,813,814],{},"Skip discovery on bidirectional ports"," is on and the port is input and output",[493,817,818],{},"Set the port to output on the node, enable the node, or switch the setting off",[475,820,821,824,827],{},[493,822,823],{},"Fixtures on one port all turn offline after a discovery",[493,825,826],{},"The node sent no device list within 15 seconds, or the DMX line is broken",[493,828,829],{},"Check the DMX line, terminators and splitters, then discover that port again",[475,831,832,835,838],{},[493,833,834],{},"The node is found but its fixtures never show up, or show up incomplete",[493,836,837],{},"The node doesn't follow the Art-Net specification: it doesn't report RDM support, or sends its table of devices late or in pieces",[493,839,840,841,844,845,847,848,851],{},"Switch on ",[368,842,843],{},"Workaround Art-Net quirks"," (",[368,846,714],{},", with ",[368,849,850],{},"Advanced settings"," on), select the Art-Net interface again, and run RDM discovery again",[475,853,854,857,860],{},[493,855,856],{},"Fixtures behind a Showtec NET-2\u002F3 node keep switching between online and offline",[493,858,859],{},"The node doesn't pass on the queued-message requests KLSTR.ctrl uses to check that RDM devices are still there",[493,861,862],{},"Known issue, no workaround in KLSTR.ctrl yet. See the note below",[475,864,865,868,871],{},[493,866,867],{},"Fixtures are missing their DMX modes or sensors after a large discovery",[493,869,870],{},"Some RDM replies were lost",[493,872,873,874],{},"See ",[389,875,330],{"href":331},[385,877,878,879,711,882,885],{},"Switching off ",[368,880,881],{},"Poll queued messages(QMSG)",[368,883,884],{},"User settings › RDM"," stops that flicker,\nbut then KLSTR.ctrl no longer notices when an RDM device goes offline, and KLSTR.nano factory\nactivation stops working. Only do it on a rig that needs the Showtec node, and switch it on\nagain afterwards.",[396,887,889],{"id":888},"firewall-and-security-software","Firewall and security software",[364,891,892],{},"KLSTR.ctrl needs these connections between the computer and your devices. Allow them in the\nfirewall of the computer (on Windows, allow KLSTR.ctrl on private networks when the system\nasks) and in any network security software:",[469,894,895,908],{},[472,896,897],{},[475,898,899,902,905],{},[478,900,901],{},"Traffic",[478,903,904],{},"Protocol and port",[478,906,907],{},"Direction",[488,909,910,927,945,959],{},[475,911,912,915,924],{},[493,913,914],{},"KLSTR.one heartbeats",[493,916,917,918,920,921,923],{},"UDP ",[456,919,462],{},", multicast group ",[456,922,458],{}," (IPv6)",[493,925,926],{},"From the fixtures to the computer",[475,928,929,932,942],{},[493,930,931],{},"KLSTR.one device API",[493,933,934,935,379,938,941],{},"TCP ",[456,936,937],{},"5561",[456,939,940],{},"8889"," (IPv6 link-local)",[493,943,944],{},"From the computer to the fixtures",[475,946,947,950,956],{},[493,948,949],{},"Art-Net, including ArtPoll and RDM",[493,951,917,952,955],{},[456,953,954],{},"6454"," (IPv4), the Art-Net standard port",[493,957,958],{},"Both ways, including broadcast",[475,960,961,964,969],{},[493,962,963],{},"ELC-Net, for ELC nodes",[493,965,917,966,968],{},[456,967,706],{}," (IPv4)",[493,970,971],{},"Both ways",[364,973,974],{},"Another program on the computer that uses Art-Net (a console or visualiser software) can\nalso hold on to the Art-Net port. If nodes stop appearing while such a program runs, quit\nit and select the Art-Net interface again.",[396,976,978],{"id":977},"related","Related",[401,980,981,985,989,993,997,1001,1005],{},[404,982,983],{},[389,984,42],{"href":43},[404,986,987],{},[389,988,64],{"href":65},[404,990,991],{},[389,992,286],{"href":287},[404,994,995],{},[389,996,290],{"href":291},[404,998,999],{},[389,1000,320],{"href":321},[404,1002,1003],{},[389,1004,330],{"href":331},[404,1006,1007],{},[389,1008,250],{"href":251},{"title":1010,"searchDepth":1011,"depth":1011,"links":1012},"",2,[1013,1014,1015,1016,1017,1018],{"id":398,"depth":1011,"text":399},{"id":450,"depth":1011,"text":451},{"id":571,"depth":1011,"text":572},{"id":755,"depth":1011,"text":756},{"id":888,"depth":1011,"text":889},{"id":977,"depth":1011,"text":978},"What to check when KLSTR.one fixtures, Art-Net nodes or the RDM fixtures behind them don't show up in KLSTR.ctrl.","md",null,{},{"icon":318},{"title":315,"description":1019},{"klstr-ctrl":1026},[1027,1028,1029,1030,1031,1032,1033],"src\u002Frenderer\u002Fcomponents\u002Fsetup\u002FSelectInterface.tsx","src\u002Frenderer\u002Fassets\u002Fdata\u002FdefaultSettings.ts","src\u002Frenderer\u002Fsagas\u002Fapp\u002Fartnet\u002Fcontroller.ts","src\u002Frenderer\u002Fsagas\u002Fapp\u002Fartnet\u002Fdiscovery.ts","src\u002Frenderer\u002Fsagas\u002Fapp\u002Fartnet\u002Fipc.ts","src\u002Frenderer\u002Fcomponents\u002Ftools\u002FBottomTools.tsx","src\u002Fmain\u002FudpMcast","2026-10-01","U2jN4Qyw9gPobJvlyOUtz1Jyxdq9cV6Bu7zeNGwqjTc",[1021,1037],{"title":320,"path":321,"stem":322,"description":1038,"icon":323,"children":-1},"Recognise and fix the macOS Local Network permission problem that makes KLSTR.one fixtures show offline although they are reachable.",1791294265698]